SunRae Studio is not responsible for items once they have been shipped.
It is the buyer's responsibility to ensure that all information and shipping details provided, including name and address, are accurate. Please contact us immediately if you need to make any changes to your order.
We aim to send out orders within 2-3 business days. Should you need to cancel your order please email us immediately. If an order is canceled after it has been dispatched, the buyer is responsible and the order will not be refunded.
Unfortunately we do not accept returns or exchanges at this time.
Buyers are responsible for any import taxes and duties that may incur. We are not responsible for any delays due to customs.
We thank you for your support!